In June 2014 rules for how all telephone numbers starting with the prefixes 084, 087 and 09 (e.g. 0845, 0843, 0871, 0872 and 09 numbers) were changed. Now these numbers cannot be used to provide complaint or customer service lines.

Thousands of businesses are still using these numbers for those purposes blissfully unaware of the changes and in danger of legal action.

If you have numbers such as these and are using them for the purposes described above, then you need to take action now.

How Can We Help?

  • We can review the numbers you advertise to customers and determine whether you have any numbers that are affected by this legislation.
  • We can provide replacement numbers, for instance with a 03 or Freephone number.