Like hundreds of thousands of other companies across the UK, your business is probably still using a legacy phone system to make and receive calls. Today, there are some significant changes happening in telephony which will change how you will be making and receiving calls as a business.

If you have not already done so, we recommend you read and learn more about VoIP and hopefully start to think about making an orderly plan to transition your business before you are forced to. As our 5 Reasons To Move To VoIP guide will show, it is a win, win, win, win, win decision.

You might not be aware, but there has been a generational transformation in telephony. To keep making and receiving business calls you will need to transition to VoIP in the not-too-distant future. The great news is it is going to be easy to switch. The even better news is that aside from a small amount of disruption – inevitable with any change – and which Think Connect will manage on your behalf, your business will benefit in a multitude of ways you may not have considered, not least cost.

What is VoIP?

VoIP stands for Voice Over Internet Protocol and is a contemporary phone service fit for the digital age. It works over the internet rather than using the now outdated telephony systems. Where many companies would likely have a of bank of phone system hardware, linked back to a significant exchange, a VoIP system is hardware light and technology rich.

Although VoIP was invented in 1995, at the start of the internet revolution that would sweep the world and transform our communications, it was designed to serve as a way of saving money on long-distance and international telephone charges.

Today, millions of businesses around the world are using VoIP for phone calls. In fact, over 30% of all businesses in the UK have now transitioned to a VoIP system, meaning millions are now using it to place calls from dedicated handsets, desktops, laptops and from mobile apps.

That still leaves 70% of businesses using legacy systems to make their calls. If you have not made the transition yet and are wondering why you should, here are 5 no brainer reasons to move to VoIP:

Your Traditional Phone System Is Set To Be Defunct

Successive governments have remained committed to upgrading the UK’s data network and have set ambitious targets for a national rollout of full-fibre connectivity network. From the 1st December 2020, BT Openreach started the process of retiring legacy telephony systems designed for the ‘copper’ network, the Public Switch Telephone Networks (PSTN) and ISDN. With an expectation that the PSTN network will be fully retired by 2025, those remaining on traditional systems will be forced to upgrade. The clock is ticking!

Cost Reductions Can Be Considerable

For any company there will be considerable savings in moving to VoIP telephony. How big those savings are will depend on how expensive their traditional connections have been. However, we consistently see companies achieve over 30% on their telephony related bills, often considerably more.

As firms increasingly adopt Anytime Anywhere Operation (AO), enabling staff to chose where they work, VoIP technology even helps remove the need for traditional handsets, replaced with a ‘soft phone’ or integration into Microsoft Teams.

Your VoIP System Can Scale With Your Business

Transitioning to VoIP means that as your business grows in scope, shape and even geography, your telephony system can immediately keep pace, with users able to be added or removed with ease. Cost efficiency can only grow as your system grows but similarly your business can also benefit from the in-built adaptability and flexibility the system and highly programmable VoIP devices possess.

Disaster Recovery

VoIP to the rescue. A major advantage in transitioning to VoIP is how it gives you options should the unthinkable become thinkable. For instance, if your premises experience a disaster, replacement VoIP telephones can be plugged into any internet connection anywhere, supporting your business get back up and running in short order, and minimising costly and reputation damaging downtime.


Unlike a traditional phone system, where each device is essentially anchored to a designated socket where it stands, VoIP phones can be literally unplugged and moved to a new location as desired or required. For instance, employees at firms that had a VoIP system in place during the lockdowns can simply pick up and take their phones home and continue seamlessly as if they were at their fixed office desk. For larger firms, where seating can change regularly, or as staff are promoted and change location, team members can either take their existing handset with them or have their number or extension ported to the in situ handset.

If you would like to speak to an expert about VoIP and your telephony goals for your business just contact us here.